Shaukat Ali Muazzam Hamdule
VERIFIED MEMBERIT Support Engineer | Network Support Engineer | Network Engineer
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About
IT Support Engineer and Network Engineer with 3+ years of professional IT experience across enterprise, ISP, and office environments. Strong hands-on experience in IT support, network infrastructure, system administration, desktop support, troubleshooting, and technical incident resolution. Experienced in supporting Cisco routers and switches, LAN/WAN, Wi-Fi, TCP/IP, DHCP, NAT, PPPoE, VLANs, STP, IPsec VPN, and network connectivity issues. Skilled in Windows Server, Active Directory, Microsoft 365, ERP application support, Odoo ERP (Basic), AWS, VMware, hardware/software troubleshooting, netwo
Experience
IT Support Engineer
Vostok Trading LLC · Apr 2026 – Jun 2026
Provided L1/L2 technical support for desktops, laptops, printers, network devices, peripherals, and
Provided basic ERP application support, including user assistance, access-related issues, application
Installed, configured, maintained, and troubleshot Windows operating systems and Microsoft 365
Supported Microsoft Outlook, email configuration, user access, and common Microsoft 365 issues.
Network Support Engineer
TK Internet · Oct 2024 – Apr 2026
Deployed, configured, and maintained enterprise and ISP network infrastructure using Cisco routers
Configured and supported Layer 2 networking technologies, including STP, to prevent network loops
Managed WAN and broadband connections using PPPoE, DHCP, NAT, and secure port forwarding.
Troubleshot internet connectivity, bandwidth utilization, wireless performance, and complex network
Network Engineer L1
Future Focus Pvt Ltd · Jun 2023 – Aug 2024
Maintained and supported enterprise network infrastructure to ensure reliable network connectivity and
Configured and managed routers, switches.
Troubleshot and resolved network and system issues affecting users and business operations.
Monitored network alerts and responded proactively to infrastructure incidents.
Skills
Languages
Education
MASTER OF SCIENCE – INFORMATION TECHNOLOGY
University of Mumbai · 2022
BACHELOR OF SCIENCE – COMPUTER SCIENCE
University of Mumbai · 2019