Ashraf Shaikh

Customer Support and Compliance Professional with experience in customer service, sales, compliance advisory, and non-voice support operations. Skilled in handling customer queries through chat, email, and ticketing systems while ensuring high customer satisfaction and adherence to service standards. Experienced in CRM tools, issue resolution, client relationship management, and regulatory compliance support with a strong focus on quality, productivity, and process improvement.

A dedicated and results-oriented professional with expertise in customer support, compliance management, and sales operations. Proven ability to resolve customer concerns efficiently, manage multiple priorities, and maintain strong client relationships. Adept at working in fast-paced environments, meeting performance targets, and contributing to organizational success through effective communication and problem-solving skills.

Bachelor of Commerce (B.Com) Asian International University | Graduated: June 2025 | SGPA: 7.00

Higher Secondary Certificate (HSC) D.B.J College, Chiplun | March 2022 | 58.67%

Secondary School Certificate (SSC) Christ Jyoti Convent High School | March 2020 | 74.40%

* Awarded Star of the Month for consistently achieving quality and productivity targets.
* Successfully handled customer support operations across chat, email, and ticketing channels while maintaining SLA compliance.
* Assisted clients in managing regulatory filings and compliance documentation with high accuracy and efficiency.