Iyad Mapkar
VERIFIED MEMBERIT Support Engineer
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About
IT Support Engineer with 3+ years of experience in end-user, desktop, and Microsoft 365 support across corporate environments. Skilled in Windows troubleshooting, user account management, email and printer configuration, and IT asset control. Holds CompTIA Security+ and Microsoft SC-200 certifications with a security-first approach to support. IT SUPPORT with 3 years in SUPPORT in INDIAN.Skilled in TROUBLESHOOTING, ACTIVE DIRECTORY, MICROSOFT 365,L. Looking for a IT SUPPORT role in UAE.
Experience
IT Support Engineer
FINREC Private Limited · Aug 2025 – Jul 2026
Resolved Microsoft 365, Outlook, Teams and Office issues for end users
Managed user lifecycle including account creation, password resets, permissions and access management
Supported Windows and business applications
Maintained IT assets, licences and assigned devices
Associate IT Engineer
Protechmanize Private Limited · Jul 2024 – Aug 2025
Configured desktops and laptops in line with company standardisation policies
Set up local, shared and Wi-Fi printers and scanners
Configured mail clients and resolved mail-related issues
Monitored scheduled backups and assisted with data recovery
Support Engineer
XIOTZ Private Limited · Apr 2023 – Mar 2024
Onboarded new employees by creating user accounts and assigning permissions
Offboarded leavers by disabling or archiving accounts and data
Troubleshot network, Wi-Fi, internet and connectivity issues
Maintained and updated IT equipment and software records
Education
Master of Management Studies (MMS) in Information Technology
University of Mumbai · 2026
Bachelor of Science (BSc) in Information Technology
University of Mumbai · 2022