Anwar Nasir Wanware

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Senior IT Support Specialist

Riyadh, Saudi Arabia 20 years experience -availability IT environments. Microsoft – professional committed to

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About

Senior IT Support Specialist with 20 years of enterprise IT support experience in Gulf. Resolved 95% of tickets within SLA and reduced average resolution time from 8 to 4 hours. Proficient in Active Directory, ticketing systems, network troubleshooting and hardware support. Seeking a Senior IT Support or IT Operations role in Riyadh.

Experience

IT Support Specialist

Salini Saudi Arabia Company · Mar 2024 – present

S enior Technical Support Specialist

Alfanar Projects · Apr 2020 – Dec 2023

IT Support Specialist

Alfanar Company · May 2009 – Mar 2020

IT Support Engineer

Juma Al Majid Concrete Products · Sep 2002 – Mar 2009

Skills

Endpoint Management Hardware IT Asset & Inventory Management ITSM & Fresh service Ticket Management L1 / L2 / L3 Technical Support Microsoft 365 & Active Directory Adminis Remote Desktop Support & Patch Managemen SLA Management & End-User Training Software & Peripheral Troubleshooting Technical Documentation

Languages

Hindi

Marathi

Education

Master of Business Administration (MBA)

Pune University

Bachelor of Commerce (B.Com.)

Pune University