Amir Masood Haddadi

VERIFIED MEMBER

Technical Support & Customer Operations Professional

Jeddah, Saudi Arabia 2 years experience Residency: Valid, transferable Iqama (Saudi Arabia)

OPEN TO WORK

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About

Computer Engineering graduate with 2+ years of experience in technical support, desktop support and customer operations. Proven record of resolving technical issues, handling escalations and maintaining 90% customer satisfaction at Teleperformance while supporting Airbnb users. Skilled in troubleshooting, networking fundamentals and data management, with working knowledge of AI productivity tools. Seeking an IT Support, Technical Support or Customer Support role in Saudi Arabia where I can improve user experience and operational efficiency.

Experience

Senior Customer Service Associate

Teleperformance · Apr 2025 – Mar 2026

Desktop Support & Customer Operations Associate

AIMS Consultancy · Jul 2023 – Dec 2024

Skills

Analytical &Canva ChatGPT Claude Communication Customer service Data Management Data Management and Analysis Desktop Support escalation handling Gemini issue resolution Microsoft Office Multitasking Networking Fundamentals operational support and attention to acc Problem Solving Thinking Troubleshooting

Languages

English

Hindi

Urdu

Arabic

Education

Bachelor of Engineering

University of Mumbai · 2019