Roohulamin Antule

IT Support Technician with nearly 3 years of experience providing desktop, hardware, software, network, and end-user support in fast-paced service environments. Experienced in troubleshooting Windows systems, Active Directory, Microsoft 365, remote support, and network connectivity issues. Proven ability to resolve incidents efficiently, minimize user downtime, maintain accurate documentation, and provide professional customer support.

Skilled in desktop and hardware troubleshooting, Windows 10/11 support, Microsoft 365, Active Directory, networking, remote support, and incident management. Experienced in supporting 50+ end users, prioritizing service requests, maintaining accurate support records, and resolving technical issues within agreed timelines while maintaining strong communication and user satisfaction.

Bachelor of Science in Information Technology University of Mumbai, India

Higher Secondary School Certificate National Highschool Jr. College, Dapoli, India

Secondary School Certificate Yojak English School, Mandangad, India

-IT Support: Provided desktop and network support to 50+ end users, resolving hardware, software, and network incidents while ensuring timely issue resolution. -Troubleshooting: Diagnosed and resolved Windows system errors, including Blue Screen of Death (BSOD), helping minimize user downtime. -Remote Support: Used Remote Desktop Protocol (RDP) to efficiently diagnose and resolve hardware, software, and Windows-related issues. -Virtual Lab Project: Built Windows virtual lab environments using Oracle VM VirtualBox to practice OS installation, troubleshooting, networking, software deployment, and user administration. -Service Management: Maintained accurate support records, communicated issue status to users, prioritized requests, and escalated unresolved technical issues when required. -Certifications: Completed Google IT Technical Support Fundamentals and Bits & Bytes of Computer Networking.